Policy | Yachad

1. Business & Contact Information

● [ Business / Owner Legal Name: zofia
● [ Brand / Website Name: Yachad - Stories of Tzaddikim for Children
● [ Business Registration No. (Tax ID / VAT): 200332336
● [ Business Address: 25 Bat Ayin
● [ Customer Support Email: app.dov@gmail.com
● Response Time: Inquiries via email will be addressed within 2 business days.

2. General Terms of Use

1. This website serves as an online platform for the purchase of products, digital content, and/or services.
2. By completing a transaction or placing an order on this website, you explicitly and fully agree to all terms outlined in this agreement.
3. Purchases on this website are restricted to individuals aged 18 or older who hold a valid credit card or payment method, or to minors under the age of 18 who have obtained explicit parental or legal guardian consent to complete the transaction.
4. All prices displayed on the website include applicable taxes where required by law, unless expressly stated otherwise

3. Shipping & Delivery Policy

● Digital Products & Online Content: Access to digital goods, downloadable materials, or video content will be granted immediately upon confirmation of payment, either via direct website access or through a secure link delivered to the customer’s designated email address.
● Physical Products (if applicable): Physical goods will be dispatched to the shipping
address provided during checkout within [e.g., 7–14] business days from order confirmation.

4. Cancellation & Refund Policy

This policy complies with the Israeli Consumer Protection Law, 5741-1981, and standard
commercial e-commerce practices

1. Cancellation Notice: A request for transaction cancellation must be submitted in
writing to customer support via email, including full order details and the purchaser's full name.
2. Physical Goods & Services: Orders for physical items may be cancelled within 14
days of receipt of the product or the order transaction document (whichever is later), provided the product is sealed, unused, undamaged, and returned in its original packaging. For cancellations not resulting from a defect or non-conformity, the
business reserves the right to charge a cancellation fee of up to 5% of the transaction value or 100 ILS (whichever is lower). Shipping fees are non-refundable.
3. Digital Products & Downloadable Media: In accordance with applicable statutory consumer protection provisions regarding computer data and intellectual content, no right of cancellation or refund shall apply to digital goods, downloadable content, streaming access, or any digital media once access has been granted or files have been downloaded.
4. Subscription Services / Recurring Billing (if applicable): Customers may cancel recurring subscriptions at any time via email or through their account settings. The
cancellation will take effect at the conclusion of the current prepaid billing period. No
partial or prorated refunds will be issued for partial periods already billed.

5. Security & Payment Processing

1. All credit card processing and billing operations on this site are executed through a certified, secure payment gateway adhering strictly to the highest PCI DSS security standards.
2. Credit card details are processed directly by the payment provider and are never stored, hosted, or retained on our website's servers at any stage.

3. This website uses standard Secure Socket Layer (SSL/HTTPS) encryption technology to ensure data confidentiality and secure communication.

6. Privacy Policy

1. Personal data provided during order placement (such as name, email address, phone number, and physical address) is collected solely for the purposes of processing orders, delivering products/services, issuing tax receipts, and providing customer support.
2. The business strictly commits never to sell, distribute, or disclose personal customer information to third parties, except as strictly necessary to complete payment processing, fulfill delivery, or pursuant to a lawful court order.

7. Intellectual Property

All intellectual property rights, trademarks, content, graphics, videos, code, and
downloadable assets presented on this site are the sole and exclusive property of the site
owner. Reproduction, duplication, public display, redistribution, or modification of any
material from this website without explicit prior written consent is strictly prohibited.

8. Governing Law & Jurisdiction

These Terms of Service and any dispute arising out of or related to the use of this website shall be governed by and construed solely in accordance with the laws of the State of Israel. Exclusive jurisdiction regarding any claim or controversy shall lie with the competent courts of Israel.